QLS provides on-site controlled shipping support for Level 1 and Level 2 requirements. We have trained associates with experience in conducting controlled shipping projects and cloud-based tracking to keep stakeholders aligned throughout the process.
Level 1
Controlled Shipping – Level 1
There are two main levels of controlled shipping, and some customers even require a third level. Level 1 requires the supplier to contain the suspect product and perform a redundant 100% inspection process. This process may be done by the supplier’s employees, though some suppliers routinely employ an outside third-party inspection company to perform this service.
The second step of Level 1 is to identify the root cause of the defect and incorporate irreversible corrective actions. The third step is to verify via the above inspection process that the corrective actions are effective.
Level 2
Controlled Shipping – Level 2
The customer will require Controlled Shipping Level 2 when the supplier has failed to correct the problem in Level 1 or has had major quality problems. In CS2, the supplier is required to continue their in-house inspections as in Level 1 and add an additional redundant inspection process performed by a third-party inspection and sorting.
Enhanced Controlled Shipping Level 2
Some customers have a third level of controlled shipping called ECS2. ECS2 includes elements from both Level 1 and Level 2, but the supplier is required to select a third-party quality inspection and engineering company to manage the inspection and sorting, as well as the detection process from Verification of Root Cause through Irreversible Corrective Action.
ECS2 suppliers not only prevent further defective parts from being shipped to the customer, but they also manage the corrective action process and provide evidence which documents that systematic issues associated with the non-conforming parts have been resolved. In any controlled shipping scenario, QLS’ highly qualified pros get the job done for your company.
