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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 06/17/2024 · Version 3

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

QLS collects data for its own use to be able to interact with its customers and improve its services. QLS does not sell customer data.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • “Account” means a unique account created for You to access our Service or parts of our Service.
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Quality Liaison Services of North America (QLS). For the purpose of the GDPR, the Company is the Data Controller.
  • “Cookies” are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history among its many uses.
  • “Country” refers to the United States of America.
  • “Device” means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
  • “Personal Data” is any information that relates to an identified or identifiable individual.
  • “Service” refers to the Website.
  • “Service Provider” means any natural or legal person who processes the data on behalf of the Company.
  • “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • “Website” refers to the QLS website and associated applications, accessible from qlsquality.com.
  • “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. The technologies We use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit the Company to count users who have visited those pages or opened an email.

We use both Session and Persistent Cookies for the following purposes:

Necessary / Essential Cookies

Type: Session

Essential to provide You with services available through the Website and to enable You to use some of its features.

Cookie Policy / Notice Acceptance

Type: Persistent

Identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent

Allow us to remember choices You make, such as login details or language preference.

Tracking and Performance

Type: Persistent

Track information about traffic to the Website and how users use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring usage.
  • To manage Your Account and registration as a user of the Service.
  • For the performance of a contract for products, items, or services You have purchased.
  • To contact You by email, telephone, SMS, or other forms of electronic communication regarding updates or informative communications.
  • To provide You with news, special offers and general information about other goods, services, and events, unless You have opted not to receive such information.
  • To manage Your requests to Us.
  • For business transfers such as mergers, divestitures, restructurings, or other sale or transfer of assets.
  • For other purposes such as data analysis, identifying usage trends, and improving our Service.

We may share Your personal information in the following situations:

  • With Service Providers to monitor and analyze the use of our Service, for payment processing, or to contact You.
  • For business transfers in connection with any merger, sale of Company assets, financing, or acquisition.
  • With Affiliates, requiring them to honor this Privacy Policy.
  • With business partners to offer You certain products, services, or promotions.
  • With Your consent for any other purpose.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Third-Party Services

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service, including Google Analytics.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials, and other information. You may opt out by following the unsubscribe link in any email We send or by contacting Us.

Mobile Numbers

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Payments

We may provide paid products and/or services within the Service. We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors, whose use of Your personal information is governed by their Privacy Policy.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: